Archive for May, 2008

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Xbox360 support is pathetic

May 23, 2008

I have owned a Xbox360 for about 8 months now and haven’t had a problem with it. Its stored in a very well ventilated area and is kept dust free.

Anyway the other day I was playing Forza2 and towards the end the display started breaking up. I dint think to much as it went away and I turned off the unit as I had finished playing. A few hours later I tried to start and I get 1 red light and a E74. I looked up the error on Microsoft’s site and went thru all troubleshooting (different cable, removed HDD and unplugged from network).

Next step was to get onto the website service.xbox.com and check my warranty. After registering I am informed by the site that my warranty has expired. WTF!!! when I went to school 8 does not equal 12.

I attempted to call the support line and after being in hold for 20 minutes without answer I hung up. I then decided to contact support from the website.  Talk about inept. You ask basic questions and you get an totally unrelated and pointless answer. I may as well written about growing grass for the amount of attention they seem to pay. Its just not 1 occasion its been 4 at this stage. I feel like I am banging my head against a brickwall the support is absolutely hopeless. I have tried to call them 2x since and both times given up after a long period on hold and call back well lets just say I am still waiting

At this point I have gone out an ordered a PS3 because regardless what ends up happening with the Xbox I have had enough of this pathetic incompetent support.

Update: several more email and load of pointless answers. Picked up the PS3 today and all is going well.

Update 2 : 17 emails this weekend from support and not a straight answer amongst them. At least they are consistently pathetic.

Update 3 : 10 more emails and still not a straight answer or any attempt to actually help. XBOX360 support is beyond useless

Update 4: a list of the support ticket numbers  I could find

SRX1068079470ID
SRX1068149549ID
SRX1068146782ID
SRX1068134712ID
SRX1068133281ID
SRX1068156199ID
SRX1068157979ID
SRX1068160690ID
SRX1068220202ID
SRX1068378360ID
SRX1068506525ID
SRX1068564584ID
SRX1068602819ID
SRX1068603676ID
SRX1068606516ID
SRX1068689044ID
SRX1068054023ID
SRX1068044021ID
SRX1068041998ID
SRX1068077773ID
SRX1067878722ID
SRX1067969544ID
SRX1068713932ID
SRX1068782741ID
SRX1069037263ID
SRX1069129126ID
SRX1069140309ID
SRX1069239125ID
SRX1069334549ID
SRX1069414566ID
SRX1069483804ID
SRX1069541146ID
SRX1069568403ID

My advice would be to avoid the Xbox360 like the plague and get a PS3 instead. Once microsoft have your money thats when support stops being useful.

Update 5: Vincent called today and left a voice message (it was 11am and I was at work so why they would call at that time I have no idea). He wanted details of my problem that I have detailed several times already to support. The level of "patheticness" shown by support continues to amaze me.

Update 6: Vincent called again today he obviously has no concept of time as it was nearly 2pm and again I was at work.

Update 7: Still going. Dont really care about the xbox anymore which is much the same attitude Xbox support has towards customers.

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Good Music

May 22, 2008

Ok I originally had part of this in a previous post but I thought it deserved its own post.

This week I have purchased 2 albums which while being different are both consistently great.

Lisa Lavie

Last week Lisa Lavie released her debut CD “Everything or Nothing” on Itunes. I would encourage everybody to have a listen and if you like you should buy the CD from iTunes as I have.  Every track is quality and highlights Lisa’s talent not only as a singer but as a songwriter. Do yourself a favour and check  the CD out. Check out the video below.

Gabriella Cilmi

The second album I purchased this week was young (16 years old) Australian artist Gabriella Cilmi. Called  “Lessons to be Learned”. This cd has a definite 70s feel and like Lisa’s CD is absolute quality. Check out the video from her first single “Sweet about Me” below.

I can highly recommend both CDs.

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Random Stuff and Rants

May 21, 2008
Technorati Tags:

Ok this post isn’t about anything in particular just my thoughts on some things. Some good and some bad.

Digg

Like many I am an occasional vistor to Digg.com. It constantly amazes me the amount of lists and pointless headlines exist. For example as I look at Digg now I see

  1. Top 10 Fights in Movie History
  2. Seven things we want from the Hobbit
  3. 8 Diets That Will Make you Sh*t your Pants
  4. Top 10 Animated Videos From Radiohead’s In Rainbows Contest
  5. 10 Strangest Names EVAR (this ones both a list and misleading and misspelled – the EVAR part is pointless and sounds like a excited 10 year old.
  6. 5 Giant Holes That Devoured Everything Around Them [pics]

thats only a example from the first 2 pages.  Headlines with “Best Ever” and  “Must See” seem to exist in abundance and I am pretty sure none of them are the “best ever” or I must see other ones.  Those sort headlines just scream of idiots trying to attract attention to themselves and apparently the population of idiots is enough to get them to the front pages on digg. I just ignore those items for the crap they generally are.

Commenters

It amazes me (when  I should really know better) the amount of pointless comments that are posted on forums and places like youtube. With TV shows you get the constant “the new ones are not as good as the old ones” without offering any reason why except their  “expertise” . You also get the comment (mainly on youtube)  “That was crap” or “that wasted x minutes of my life” or “I could do better”.  Here’s a clue people if you don’t like something don’t spend x minutes watching it you are free to look and listen to other stuff and if you can do better either put up or shut up. I realise alot of these are mindless trolls but they ruin the experience for everyone. Of course you are free to criticise contributors but if you do at least make it constructive and well thought out. “You suck” doesn’t qualify and either.

Ebay forcing Australians to use Paypal

Ebay in Australia have decided that from Jun 17 all sellers must use paypal in a majority of cases.  Ebay claim this is for buyer protection but I suspect it is more to grab more fees. Guess who owns Paypals. I would encourage all Australians to look elsewhere at places like http://www.oztion.com.au/ that treat their customers with some respect something which ebay has trouble doing.

Read article at APCMAG